Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your use of the Mamahinga wedding planning application at mamahinga.com (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Mamahinga is operated from New South Wales, Australia. These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

1. The Service

Mamahinga is a web-based wedding planning application that helps couples organise their wedding. The Service includes tools for managing guest lists, budgets, suppliers, seating arrangements, checklists, timelines, and gifts.

The Service is designed to help you stay organised and reduce the complexity of wedding planning. It is a planning tool only. It does not provide professional wedding planning, financial, legal, or vendor recommendation services.

2. Beta Service

The Service is currently in beta. By using the Service during the beta period, you acknowledge and agree that:

  • The Service may contain bugs, errors, and incomplete features
  • Features may change, be modified, or be removed without notice
  • The Service may experience periods of instability or unavailability
  • Data may be lost or corrupted despite our reasonable efforts to prevent this
  • The beta period will end at a date of our choosing, after which paid plans may be introduced

Beta access is provided free of charge. We reserve the right to end the beta period, introduce paid plans, or modify the terms of free access at any time. We will provide reasonable notice before any changes that materially affect your ability to use the Service.

When paid plans are introduced:

  • Pricing will be displayed in Australian Dollars (AUD)
  • You will not be charged without explicitly choosing and confirming a paid plan
  • Payment processing will be handled by a third-party payment provider
  • A free tier with limited features will remain available
  • Specific limits, features, and pricing for each tier will be published on our pricing page before they take effect

3. Accounts

Creating an account

To use the Service, you must create an account with a valid email address and password. You must be at least 16 years old to create an account.

You are responsible for:

  • Providing accurate account information
  • Keeping your password secure and confidential
  • All activity that occurs under your account
  • Logging out of shared or public devices

If you believe your account has been compromised, contact us immediately at hello@mamahinga.com.

Partner and collaborator access

You may invite other people to access your wedding plan. When you invite a collaborator:

  • You control what each collaborator can see through module-level permissions
  • You are responsible for ensuring anyone you invite understands that their email address and display name will be visible to other members of the same wedding plan
  • Collaborators may view, but not edit, the data you grant them access to (unless given a higher permission level)
  • You may revoke a collaborator's access at any time

Collaborator access limits may vary by plan tier.

Account termination by us

We reserve the right to suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or use the Service in a way that harms other users or our infrastructure. If we terminate your account:

  • We will notify you by email with the reason for termination
  • You will have 14 days from the notification to export your data before it is deleted (unless termination is for security reasons requiring immediate action)
  • After the 14-day window, your data will be permanently deleted

Account termination by you

You may delete your account at any time through the Service settings. Upon deletion, your data is permanently removed within 30 days. Some data may persist in encrypted backups for up to 90 days. We recommend exporting your data before deleting your account.

Data lifecycle for inactive accounts

If your account is inactive for 18 consecutive months, it transitions to read-only mode. After a further 12 months of inactivity (30 months total), your data is scheduled for permanent deletion. We will notify you by email before this occurs, giving you the opportunity to reactivate your account.

4. Your Data and Backups

Ownership

You own your data. The wedding information, guest lists, budgets, supplier details, and all other content you create in the Service belongs to you. We do not claim any ownership rights over your content.

Licence to us

By using the Service, you grant us a limited, non-exclusive licence to store, process, display, and transmit your content solely for the purpose of providing and improving the Service. This licence ends when you delete your data or your account.

Your responsibility for backups

The Service is not a backup or archival solution. You are solely responsible for maintaining your own copies of any data that is important to you. We strongly recommend that you regularly export your data using the export features within the Service.

While we take reasonable measures to protect your data (as described in our Privacy Policy), we do not guarantee that your data will always be available, accessible, accurate, or intact. Data may be lost, corrupted, or become unavailable due to technical failures, software bugs, security incidents, service provider outages, or other causes — including causes within or beyond our control.

You acknowledge and agree that we are not responsible or liable for any loss of, damage to, or inability to access your data, regardless of the cause. This includes, without limitation, data loss resulting from:

  • Software bugs, errors, or defects in the Service
  • Server failures, database corruption, or infrastructure outages
  • Security breaches or unauthorised access
  • Actions taken by third-party service providers
  • Scheduled or unscheduled maintenance
  • Your own actions (including accidental deletion)
  • Account termination or data lifecycle processes described in these Terms
  • Force majeure events (as described in Section 12)

Data portability

You may export your data at any time using the export features within the Service. If you need assistance, contact us at hello@mamahinga.com.

Data handling

Our collection, use, and protection of your personal information is described in our Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

Your responsibility for third-party data

The Service allows you to enter personal information about other people, including wedding guests and suppliers. You are responsible for ensuring that you have a lawful basis to enter this information — for example, that it is necessary for the legitimate purpose of planning your wedding — and that you comply with applicable data protection laws when doing so. You agree not to enter sensitive personal information about third parties (such as health conditions beyond dietary requirements) unless you have their explicit consent.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorised access to the Service, other users' accounts, or our infrastructure
  • Upload malicious code, viruses, or harmful content
  • Use automated tools to scrape, crawl, or extract data from the Service
  • Interfere with or disrupt the Service or its infrastructure
  • Impersonate another person or entity
  • Use the Service to send spam or unsolicited communications
  • Resell, redistribute, or sublicense access to the Service
  • Use the Service to store data unrelated to wedding planning
  • Deliberately stress-test or overload the Service

6. Intellectual Property

Our intellectual property

The Service, including its design, code, features, branding, and documentation, is owned by Mamahinga and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, decompile, or reverse-engineer any part of the Service.

Feedback

If you provide suggestions, feature requests, or feedback about the Service, we may use them to improve the Service without any obligation to compensate you. You are not required to provide feedback.

7. Third-Party Services and Content

The Service may contain links to third-party websites or allow you to store information about third-party suppliers and services. We do not control, endorse, or assume responsibility for any third-party content, services, or websites. Your interactions with third parties (including wedding suppliers you manage through the Service) are solely between you and that third party.

Third-party service providers that we use to operate the Service (hosting, email delivery, etc.) are governed by their own terms and privacy policies. While we select providers with appropriate security and privacy standards, we are not liable for their actions, outages, or data handling practices.

8. Service Availability

We aim to keep the Service available, but we make no guarantees regarding uptime, availability, or uninterrupted access. Specifically:

  • No SLA: We do not offer a service level agreement. There is no guaranteed uptime percentage.
  • Maintenance: We may perform scheduled or unscheduled maintenance at any time, which may result in temporary unavailability.
  • Changes: We may modify, update, or discontinue features of the Service at any time. If we discontinue the Service entirely, we will provide at least 30 days' notice and an opportunity to export your data.
  • No compensation: You are not entitled to any compensation, credit, or refund for periods of unavailability.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, timely, error-free, or secure
  • Any defects will be corrected within any timeframe
  • The Service will meet your specific requirements or expectations
  • Your data will be preserved, accurate, or accessible at all times
  • The results obtained from using the Service will be accurate or reliable

Wedding planning disclaimer

The Service is a planning and organisational tool only. It does not constitute and should not be relied upon as professional wedding planning advice, financial advice, legal advice, dietary or medical advice, or vendor recommendations. All decisions related to your wedding — including supplier selection, budget allocation, guest management, and seating arrangements — are solely your responsibility. We are not liable for any outcomes, costs, losses, or damages resulting from decisions you make using information in the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Our total aggregate liability to you for any and all claims arising from or related to the Service or these Terms is limited to the total amount you have actually paid us in the 12 months preceding the event giving rise to the claim. If you have not made any payments to us (including during the free beta period), our total aggregate liability is zero (AUD $0).
  • IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY. This includes, without limitation:
    • Loss of data, loss of profits, loss of revenue, or loss of business opportunities
    • Loss of goodwill or reputation
    • Cost of procurement of substitute services
    • Damages arising from data loss, data corruption, or inability to access data
    • Damages arising from reliance on information provided by the Service
    • Damages arising from service interruptions or unavailability
    • Any damages arising from the actions or failures of third-party service providers
  • These limitations apply even if we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.

Consumer law protections

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded, restricted, or modified under applicable law, including:

  • The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)
  • Consumer protection legislation in the European Union or your country of residence
  • Liability for fraud or fraudulent misrepresentation
  • Liability for death or personal injury caused by negligence

Where our liability cannot be excluded but can be limited under applicable law, our liability is limited to the maximum extent permitted.

11. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Mamahinga and its officers, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

  • Your use of, or inability to use, the Service
  • Your violation of these Terms
  • Your violation of any third party's rights
  • Content you submit to or store in the Service
  • Any dispute between you and a wedding supplier, guest, collaborator, or other third party

This indemnification obligation survives the termination of your account and these Terms.

12. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, power outages, internet or telecommunications failures, cyberattacks, failures of third-party service providers, or any other force majeure event. During such events, our obligations are suspended for the duration of the event.

13. Dispute Resolution

Informal resolution

Before initiating any formal proceedings, you agree to contact us at hello@mamahinga.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter within 30 days.

Governing law

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict of laws provisions. If you are a consumer in the European Union, you retain the protection of mandatory provisions of the law of your country of residence.

Jurisdiction

Any disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. This does not affect your rights under applicable consumer protection law to bring proceedings in your country of residence if required by law.

14. General

  • Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Mamahinga regarding the Service. They supersede all prior agreements or communications.
  • Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or our right to enforce it in the future.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
  • Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination of these Terms and your account.
  • Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

15. Contact Us

If you have questions about these Terms, contact us at:

Email: hello@mamahinga.com